Customer support chatbot that clears the routine queue
A customer support chatbot from Traffsite answers routine tickets from your content and escalates the tricky cases to your team — with context attached.
Built as a service for your site
What it takes off your plate
- Instant answers to repeat policy and how-to questions
- Context collection before any human handoff
- Full transcripts so nothing gets repeated
- Boundaries set so it hands off instead of guessing
Routine tickets, handled before they reach you
Answers the repeat questions instantly
Hours, shipping, returns, pricing, account basics — the questions your team has answered a hundred times get answered in seconds, at any hour.
Collects context before a human steps in
Order numbers, account details, and a summary of the problem arrive with the escalation, so your team starts from facts instead of twenty questions.
Keeps every conversation in one place
Deflected chats and escalations alike are recorded, so you can see what visitors ask and where the bot reaches its limits.
Escalation to humans, done properly
The bot is the first line, not the last word. When a conversation needs judgment, it hands off cleanly instead of looping or guessing.
Step 1
Bot tries first
The chatbot answers from your pages, docs, and FAQs, and asks follow-up questions when the request is vague.
Step 2
Limits trigger handoff
Complaints, edge cases, and anything outside its knowledge hand off to your team with the full transcript attached.
Step 3
Your team closes it
A person resolves what needs judgment. The conversation log shows what was tried, so nothing gets repeated.
Common questions
What can a customer support chatbot actually resolve?
Routine, factual questions: hours, policies, shipping, pricing, and how-to steps drawn from your content. Anything involving judgment, complaints, or account exceptions goes to your team — the bot's job is to clear the routine queue, not to replace people.
How does escalation to humans work?
When the bot can't answer confidently, or the visitor asks for a person, the conversation hands off with its transcript and any details already collected. You tell us during setup who should receive escalations and how.
Will the bot make up answers when it doesn't know?
No — we set explicit boundaries during the build so it stays within your content and hands off instead of guessing. Training includes testing against your real questions to catch wrong answers before launch.
How do we get started and what does it cost?
Get in touch with your site and support volume. We scope the build — content, escalation path, and requirements — and quote it. Chatbots are a service with per-site pricing; there is no self-serve trial.
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Stop answering the same ticket twice
Tell us your ticket volume and the questions on repeat. We will scope a support bot for your site — see our analytics pricing for the rest of the product.